Hospitality NZ Resources

Gambling Harm Minimisation Foundation Training

Hospitality New Zealand is committed to minimising gambling harm in Class 4 pubs and clubs…

Disciplinary and Dismissal Procedure - Info Sheet 1.11

Set out below is the disciplinary process structure we recommend. However, every case is…

As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.

These are restricted resources…

On 18 June 2013 new criteria for applications for all types of on-licences, off-licences, club licences and special licences commence and new…

As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.

Please use the correct version…

This resource is a Letter of Offer template for businesses intended for permanent part-time or full-time employees who are paid wages on an hourly…

This resource includes an information sheet on Trial Periods and a Trial Period Dismissal Letter.

Trial periods offer employers an opportunity to…

Hospitality New Zealand Remuneration Survey Data 2021

Some key findings:

The average hourly wage in hospitality is $22.43. The average hourly wage…

The 2024 Remuneration Survey results are here

Key takeaway figures from the remuneration survey are:
The average hourly wage in hospitality is…

This essential toolkit is designed to equip hospitality businesses with the knowledge and tools to effectively prevent and respond to crime.

Crime…

In 2018 the Government set up a Taskforce to suggest improvements to the Holidays Act 2003 (“the Act”). It reported its recommendations in 2019, but…

Oral submission gives you the opportunity to reinforce what you said in your written submission. It also allows the Committee to clarify points…

Claiming for Damages to Rooms - 11.12

There are a number of steps you should take to protect your business if a guest causes damage to a room. These…

Injury and Incident Report Form

Natural disasters and adverse weather can disrupt the workplace including where the business is forced or voluntarily closes as well as where…

This is an information sheet on wage and time recording

This resource provides information on Employer's Obligations on access to the workplace by Union representatives.

A good and secure cashing up procedure can reduce the risk of theft from staff, robberies and the potential threat to staff.

This information…

This is an information sheet on Internal Controlled Purchase Operations.

A Controlled Purchase Operation (CPO) is where a person under 18 and a CPO…

Host Responsibility Info Sheet 10.7

Host Responsibility outlines a set of strategies to help create safer drinking environments. It aims to reduce…

It is important that licensed premises keep a comprehensive record of the management of their premises and of visits from Police and other regulatory…

This resource contains information on reimbursement of training expenses.

This is a restricted resource - please contact your Regional Manager to…

The Shop Trading Hours Act 1990 was amended in 2016 to enable territorial authorities to decide whether retailers in their district can open on…

This is a comprehensive information sheet explaining the correct procedure to follow for redundancy. This redundancy letter template is intended for…

This info sheet is intended to provide guidance to members when they are selling their business or purchasing a new hospitality business.

This is a…

On 10 December 2004, all indoor workplaces and licensed premises were required to be smoke-free.

Hospitality New Zealand has developed this resource…

COVID19 - NZ COVID Tracer App: General Contact Tracing and Location Registration FAQs

File Sharing - Implications for Businesses and Employers 11.16

In September 2011 changes to the Copyright Act 1994 introduced a three strike regime…

Job Interviewing Tests 2.65.

This is a restricted resource - please contact your Regional Manager to get access to this Resource.

If you are planning any activities outside your normal trading hours, you may need to apply for a special licence.

This up to date member resource…

Checking Identification 10.5

Everyone working in licensed premises has a responsibility to ensure that minors are not illegally permitted entry to…

If you sell or supply alcohol, you must hold a current alcohol licence and if you run a food business you must ensure you produce or serve safe and…

This is an information sheet on Controlled Purchase Operations.

A Controlled Purchase Operation (CPO) is where a person under 18 and a CPO underage…

District Licensing Committees are inquiry bodies established by the Sale and Supply of Alcohol Act.

This info sheet outlines their functions and…

Writing a Job Description Info Sheet 1.3

Job descriptions can be as brief or as detailed as necessary but should convey enough information to…

Omicron Setting & Employment Obligation

Recording of Webinar held on 28th January 2022

Panelists:

Julie White, Hospitality New Zealand
Clarence…

General Data Protection Regulation Summary

The main purpose of the General Data Protection Regulation (GDPR) is to give citizens and residents of…

Noise Management & Enforcement Issues General - 11.6

The Resource Management Act (RMA) requires Territorial Local Authorities (TLAs) to have plans…

Noise Management Template Plan and Report 10.20

As professional hospitality operators we acknowledge that we have a responsibility to ensure that…

Electrical Safety Info Sheet - 13.2

People and property need to be safeguarded from the dangers of electricity. Electrical supply and appliances…

Accommodation to Employees Info Sheet - 2.5

Some employers provide accommodation to their workers (contractors and employees). Sometimes the…

This order form can be completed and returned to info@hospitality.org.nz to order various stationery available from Hospitality New Zealand…

Health and Safety at Work Act 2015 - Fact Sheet 13.1

The Health and Safety at Work Act (HSWA) is the work health and safety law for New Zealand and…

Mandatory Worker Vaccination - New Legislation this Week (26/11/2021)

New version uploaded: 29 November 2021

The COVID-19 Response (Vaccinations…

When someone decides to purchase a hospitality business, there are a lot of important issues for them to consider (e.g. tax issues, employment…

The Sale and Supply of Alcohol Act was passed on 18 December 2012 and replaces the Sale of Liquor Act 1989. The new Act introduces changes for…

Intoxication Assessment Form 10.24

Sweepstakes, Prize Competitions & Sales Promotions - 11.10

Sweepstakes, Prize Competitions & Sales Promotions are a great way for bars to provide a…

Hazard List and Risk Assessment Template

Follow the steps using the risk assessment table to translate your assessments of likelihood and…

Smoke-Free Info Sheet - 11.4

On 10 December 2004, all indoor workplaces and licensed premises were required to be smoke-free. Hospitality New…

Health and Safety Induction Checklist - Contractors

Discount Room Calculator

Employment relationships are always changing.

This could be because of new duties, new pay, new hours, new location, new direct reports, as well as…

This Fixed Term Individual Employment Agreement template is intended for fixed term (for example temporary or seasonal positions) employees who are…

This resource is a template job description for a Head Housekeeper. It is intended as a starting point and should be customised to fit each…

This resource is a template job description for an Executive Chef. It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Kitchen Hand. It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Restaurant Manager. It is intended as a starting point and should be customised to fit each…

COVID19 - Public Holidays During Alert Level 4 Resource

There will be three public holidays occurring within the scheduled Level 4 Alert period…

This resource is a template job description for a Maître D'. It is intended as a starting point and should be customised to fit each individual…

As part of the new employment law changes coming into effect from 6 May 2019, employers whose workplaces are impacted by Collective Employment…

This resource is a template job description for a Sous Chef. It is intended as a starting point and should be customised to fit each individual…

Offering Employment Info Sheet 1.5.

This checklist is based on the belief that the hiring process is an important aspect of your business and is…

This information sheet for a character referee reference check includes suggested wording for a telephone conversation.

Human Rights and Discrimination Info Sheet 11.5

The Human Rights Act 1993 (HRA) prohibits discrimination on a wide variety of grounds. Examples of…

An information sheet and template letter for use when exchanging annual holidays for payment.

From 1 April 2011, employees will be able to request…

This resource contains an information sheet on observance of public holidays at other times and/or days and a template letter of agreement.

The…

This information sheet is on employer's Kiwisaver obligations.

KiwiSaver is a government sponsored work-based retirement savings scheme open to all…

This Letter of Offer template is intended as an interim measure until permanent positions are clarified. The template is for fixed term employees who…

This Letter of Offer template is intended for fixed term employees who are paid wages calculated on an hourly basis or a salary.

This is a…

Offering Employment Flowchart 1.6

This resource outlines the Employment Process where a Collective Agreement has not been negotiated with a Union.

 

Regular Annual Closedowns Info Sheet 9.7

A closedown is a period during which an employer ‘customarily’ closes the premises and requires employees…

This is an information sheet on the employment of young people.

The following resource is a summary of employing young persons. There are differing…

This Letter of Offer template is intended for new part time or full time employees whose work is within the coverage of a current Collective…

This information sheet for a past employer reference check includes suggested wording for a telephone conversation.

Amendments to the Employment Relations Act 2000 (“the Act”) that took effect on 6 May 2019 mean that large employers (with 20 or more employees) are…

This resource is a template job description for a Reservationist.

It is intended as a starting point and should be customised to fit each individual…

This information sheet may be used when creating important policies and procedures for staff to be familiar with and required to observe and follow…

This resource is a template job description for a Barista.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Bottle Store Manager.

It is intended as a starting point and should be customised to fit each…

This resource is a template job description for a Counter Cook.

It is intended as a starting point and should be customised to fit each individual…

This policy can be used as the family violence policy in your workplace outlining how you will support who may be affected by domestic violence. It…

The Holidays Act provides that ANZAC Day is a public holiday. Public Holidays are separate and in addition to annual holidays.

ANZAC Day needs to…

Includes holiday and pay information for 2022/2023 Christmas and New Year period.

This resource is a template job description for a Bar Person.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for an Accommodation Relief Manager/Minder.

It is intended as a starting point and should be customised…

This resource is a template job description for a Housekeeper.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Chef D' Partie.

It is intended as a starting point and should be customised to fit each individual…

This Letter template is intended for existing employees who are to accept other positions in addition to their existing position, either at their…

This guide is designed to assist employers and temporary work permit holders through the process of applying for a further temporary work…

Public Holidays - Employer Obligations Info Sheet and Flow Chart 9.2

The Holidays Act provides all employees with 11 annual public holidays that may…

Availability Provisions, Cancellation of Shifts and Prohibition on Secondary Employment 1.15

What this info sheet covers:

Background on law change…

Employment Relations (Triangular Employment) Amendment Bill - 3.5

The Employment Relations (Triangular Employment) Amendment Bill (“the Triangular…

This is an information sheet on employment status.

Employers should have a clear understanding of the employment status of each of their employees…

This information sheet and template is intended for use when Establishing a Sexual Harassment Policy.

Employers have a clear responsibility to…

This resource is a template job description for a Bar Manager.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Cafe Assistant.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Doorperson.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Food and Beverage Manager.

It is intended as a starting point and should be customised to fit each…

There are 3 steps to hiring a migrant on the Accredited Employer Work Visa (AEWV). Those steps are:

• Accreditation,

• Job check, and

• Employee…

Guidelines for operating your food business during Alert Level 3

The following information is intended to provide guidance for food and beverage…

COVID 19 Safety Plan for Businesses

Covid-19 means Health and Safety is especially important. Businesses operating during this pandemic have a…

Wage Subsidy March '21

Recording of Webinar held on 4 March 2021.

Panelists:

Julie White, Hospitality New Zealand
Craig Aston, Inland Revenue…

Accredited employers must apply for a job check if they wish to hire a migrant. This is step 2 of the Accreditation Employer Work (‘AEWV’) Visa…

Record of Safety Discussions Template (ACC ThinkSafe)

Accounting for GST in OTA Bookings - 11.13

We receive numerous queries about how to account for GST in Online Travel Agent (OTA) bookings with…

Cash Flow Budget (Motel)

This is a planning tool only to see the shape of your bank balance through the year.

The spreadsheet will work out your…

GST (Goods and Service Tax) on Long Term Stay Accommodation

The supply of residential accommodation in a dwelling is exempt from GST. 

However…

Profit Margins Info Sheet - 11.2

Use this resource to calculate your profit margins and sales volumes, based on your present margins and price…

Assistance Register for Accommodation Providers 13.3

During an evacuation, one of your guests/customers may need assistance.

The best way to…

Food safety during an emergency 12.1

It’s important that any business is prepared to cope with a disaster, but as a food service business you also…

Hazard Register Template

This should get you started on the hazard register for your hospitality business.  
Feel free to change any details so that…

Music in your Business Info Sheet - 11.1

This information sheet sets out the basis on which hospitality operators may be required to pay licence…

Profitability in your Food Business Info Sheet 11.7

There are several links to the chain to achieving profitability in your food business. Each and…

Health and Safety Policy Template

The health, safety and welfare of all workers and visitors at your venue is of equal importance to all other…

General Guidelines on Keeping calm and safe while talking to people about the Vaccination Order.

You are likely to experience colleagues and members…

Driving Direct Booking - AANZ

Recording of Webinar held on 6 July 2021.

Panelists:

Sally Attfield, Accommodation Association New Zealand GM
David…

This resource contains a leave application form template for your employees.

This useful tool has been designed to help communicate between day & night shifts and to help keep a comprehensive record of important information at…

Hospitality NZ membership terms and conditions
1. Acceptance of Terms and conditions:

a) Members agree to be bound by these terms and…

It is important to know whether the person that you have hired is an employee or a contractor because the law treats these two groups very…

Casual Letter of Offer of Employment Info Sheet and Template 6.2.

This is a restricted resource - please contact your Regional Manager to get access…

This information sheet explains the disciplinary procedure. The Letter template is intended for employees who require a first, second or final…

This template can be used as an application for employment form.

This resource is a template job description for Wait Staff.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Commis Chef.

It is intended as a starting point and should be customised to fit each individual…

This resource is a template job description for a Maintenance Person.

It is intended as a starting point and should be customised to fit each…

This resource is a template job description for an Outlet Manager.

It is intended as a starting point and should be customised to fit each…

This resource is a template job description for a Room Attendant.

It is intended as a starting point and should be customised to fit each individual…

Hospitality New Zealand Remuneration Survey Data 2020

Some key findings:

Average hourly wage has risen 5% from 2019 to 2020 ($20.23 to…

Hospitality New Zealand Seasonal Operating Guide

This resource includes information on Termination on Medical Grounds and a Letter Template.

An employer may terminate the employment of an employee…

This information sheet has been prepared by the Drug Rape Trust of New Zealand and made available to Hospitality New Zealand for use by the…

Intoxication and Place of Safety 10.12

The Sale and Supply of Alcohol Act (SASAA) defines intoxication as being observably affected by alcohol…

Licensing Visits Rights and Obligations 10.1

This information sheet provides information about the specific powers of the Police and licensing…

This information sheet explains what can amount to bullying, harassment and conflict in employment relationships, how to avoid it and how to deal…

The Host Responsibility Implementation Plan has been prepared to assist members’ show how their Host Responsibility Policy is applied in practice in…

The Sale and Supply of Alcohol Act 2012 (Act) requires District Licensing Committees (DLC’s) and the Alcohol Regulatory and Licensing Authority…

This resource was created by the NZ Drug Foundation, in collaboration with Hospitality NZ, alongside other key stakeholders including the Health…

The all new Kiwi Access Card launches nationwide on 14 January, and will replace the current 18+ Card. Launched by Hospitality New Zealand, the new…

This information sheet and letter template is intended for use and to advise members on their employer obligations relating to redundancy and…

Appointment of Manager Template 10.8

Whenever there is a change in Management (for example a new Manager joins the team, or an existing Manager…

Amenity and good order of the locality, in relation to an application for, or for the renewal of a licence, means the extent to which, and ways in…

Regulatory Visits Rights and Obligations 10.2

This information sheet contains information about government agencies with powers of entry onto…

Alcohol Management Plan Template.

This is a restricted resource - please contact your Regional Manager to get access to this Resource.

This dismissal letter template is intended for employees who are to be dismissed.

This is a restricted resource - please contact your Regional…

This resource is intended as a template for employers conducting exit interviews with employees.

This information sheet deals with explaining what a constructive dismissal is, how to avoid it and how to deal with claims of constructive dismissal.

This redundancy letter template is intended for employees who are to be made redundant due to change of ownership.

This is a restricted resource…

This is an information sheet on Accident Compensation, an insurance scheme whereby employers and employees each pay levies to the Accident…

An information sheet on Collective Agreements and Collective Bargaining.

This information sheet provides members with advice on how to handle tips and taxation.

Until recently tipping in New Zealand was uncommon. Not only…

Acknowledgement of Responsibility to Check ID 10.9.

Staff should be aware that it is an offence under the Sale and Supply of Alcohol Act to sell or…

This member resource will guide you and your staff as to what restrictions of trade your business needs to comply with over the Christmas, Easter and…

This new resource is about special rights for protected employees, especially on the sale of a business. Examples of protected employees, or…

Employment Issues During Lockdown

How to best deal with employment issues during lockdown will depend on the employer’s circumstances and their…

Employment Issues during and after the North Island Flood

Risk Control Plan Template

Accommodation Industry Swimming Pool Guidelines

This resource outlines risk assessment and management, emergency procedures, signage, water quality…

Civil Defence Emergency Management Accommodation

If there is an emergency which means that people are not able to stay in their homes for some…

Mental Health Information for Hospitality Businesses in New Zealand

Mental Health is high on a lot of people’s priority lists for their staff…

The Resource Library now features a consolidated resource package, bringing together a wealth of information to support your alcohol licensing…

The Resource Library now features a consolidated resource package, bringing together a wealth of information to support your Induction & onboarding…