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  • Members Only

    Disciplinary and Dismissal Procedure - Info Sheet 1.11

    Disciplinary and Dismissal Procedure - Info Sheet 1.11

    Set out below is the disciplinary process structure we recommend. However, every case is…

  • Members Only

    Employment Agreement - Salary 7.1

    As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.

    These are restricted resources…

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    Members Only

    Waitangi Day Employer Obligations 9.5

    The Holidays Act provides that Waitangi Day is a public holiday. Public Holidays are separate and in addition to annual holidays.

    Since 2015…

  • vary20iea
    Members Only

    Variation of Employment Agreement 2.65

    Variations of Employment Agreements (Covid Wage Subsidy) 2.65

    Employment relationships are always changing.  This could be because of new duties…

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    Employment Agreement - Waged 1.9

    As of 1 July 2011, all employers must keep and retain signed copies of all employment agreements for all employees.

    Please use the correct version…

  • Members Only

    Letter of Offer 1.8

    This resource is a Letter of Offer template for businesses intended for permanent part-time or full-time employees who are paid wages on an hourly…

  • Members Only

    Trial Periods Info Sheet 2.3

    This resource includes an information sheet on Trial Periods and a Trial Period Dismissal Letter.

    Trial periods offer employers an opportunity to…

  • fpa20toolkit
    Members Only

    Hospitality FPA Toolkit

    HOSPITALITY INDUSTRY FAIR PAY AGREEMENT TOOLKIT

    This document is designed to help Hospitality NZ members with the Hospitality Industry Fair Pay…

  • v123
    Members Only

    Health and Safety 10 Step Toolkit

    Health and Safety 10 Step ToolKit v2

    Read and familiarise yourself with the information and the 10 steps involved in establishing a safety…

  • Members Only

    Regular Annual Closedowns 9.7

    Regular Annual Closedowns Info Sheet 9.7

    A closedown is a period during which an employer ‘customarily’ closes the premises and requires employees…

  • Members Only

    Christmas/New Year Holidays 2024-2025 Employer Obligations 9.10

    Includes holiday and pay information for the 2024/2025 Christmas and New Year period.

  • Members Only

    Hospitality New Zealand Seasonal Operating Guide

    Hospitality New Zealand Seasonal Operating Guide

  • Members Only

    Mental Health Information for Hospitality Businesses in New Zealand

    Mental Health Information for Hospitality Businesses in New Zealand

    Mental Health is high on a lot of people’s priority lists for their staff…

  • Typsy

    Typsy

    Hospitality New Zealand has partnered with Typsy e-Learning to provide:

    Compliance training delivered consistently
    Accessible learning for everyone…

  • Future Leaders

    Future Leaders Programme

    The Future Leaders Programme develops the hospitality, and accommodation workforce, with a unique approach of engaging workers as soon as they enter…

  • Wellbeing Services

    Wellbeing Support Services

    We have resources and support services available for the wellbeing & mental health of our members and their employees.

    Learn more

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    Licence Controller Qualifications (LCQ)

    Online Licence Controller Qualification
    Hospitality New Zealand members and their employees can access a 100% online Licence Controller Qualification…

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    Our Training Partners

    Hospitality New Zealand's trusted Training Partners

    View Training Partners

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    ServiceIQ

    ServiceIQ helps thousands of Aotearoa New Zealand employers build great businesses, and employees develop great careers with top skills gained from…

  • apprenticeship her

    Apprenticeships

    What is Apprenticeship Boost?

    Is a government initiative to help employers and businesses retain and bring on new apprentices. 

    Available…

  • ringa hora

    Ringa Hora Services

    Ko ngā pae tawhiti, whāia kia tata
    Ko ngā pae tata, whakamaua kia tina
    The potential for tomorrow is determined by what we do today.

    For many people…

  • Members Only

    Crime Prevention Resource Package

    This essential toolkit is designed to equip hospitality businesses with the knowledge and tools to effectively prevent and respond to crime.

    Crime…

  • Members Only

    Injury and Incident Report Form

    Injury and Incident Report Form

  • Members Only

    Job Description - Gaming Room Attendant 2.41

    This resource is a template job description for a Gaming Room Attendant. It is intended as a starting point and should be customised to fit each…

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    Disasters and Weather Disruptions 2.56

    Natural disasters and adverse weather can disrupt the workplace including where the business is forced or voluntarily closes as well as where…

  • Members Only

    Employers who have a Personal Grievance 5.1

    This resource provides information for employers who have a personal grievance. The term ‘personal grievance’ refers to the legal action taken by an…

  • Members Only

    Honesty in the Workplace - Tips for Employers 2.2

    This resource provides tips for Employers and managers on creating an environment or an ‘Honesty Culture’ in the workplace.

  • Members Only

    Record of Settlement 5.3

    This template can be used to draw up a Record of Settlement which outlines the Agreed Terms of Settlement to an Employment Relationship Problem.

  • Members Only

    Disciplinary and Dismissal Procedure - Meeting Record Template 2.57

    Disciplinary and Dismissal Procedure - Meeting Record Template 2.57

  • Members Only

    Disciplinary and Dismissal Procedure - Process Checklist 2.58

    Disciplinary and Dismissal Procedure - Process Checklist 2.58

  • Members Only

    Annual Holidays - Employer Obligations 9.1

    Annual Holidays - Employer Obligations Info Sheet 9.1

  • Members Only

    Health and Safety Induction Checklist - Contractors

    Health and Safety Induction Checklist - Contractors

  • Members Only

    Improving workplace safety and health

    Improving workplace safety and health

    Keeping a small business afloat can be difficult. One thing that can make it even more difficult is…

  • Members Only

    Training Plan

    ACC thinksafe: Training Plan & Record form

  • Members Only

    Union Access - Employer Obligations 3.1

    This resource provides information on Employer's Obligations on access to the workplace by Union representatives.

  • Members Only

    Redundancy Notification 2.19

    This is a comprehensive information sheet explaining the correct procedure to follow for redundancy. This redundancy letter template is intended for…

  • Members Only

    Managing Employee Performance 2.53

    This resource provides information to employers on managing employee performance.

    Performance management is a tool to address unsatisfactory…

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    Members Only

    Abandonment of Employment 2.20

    This template letter meets the necessary procedural requirements for members to use when presented with a possible abandonment situation.

    This is a…

  • Members Only

    Writing a Job Description 1.3

    Writing a Job Description Info Sheet 1.3

    Job descriptions can be as brief or as detailed as necessary but should convey enough information to…

  • Members Only

    Health and Safety Hazard Checklist

    Health and Safety Hazard Checklist

  • Members Only

    Injury and Incident Investigation Form

    Injury and Incident Investigation Form (ACC ThinkSafe)

  • Members Only

    Electrical Safety Info Sheet - 13.2

    Electrical Safety Info Sheet - 13.2

    People and property need to be safeguarded from the dangers of electricity. Electrical supply and appliances…

  • Members Only

    How to Manage Hazards (for small businesses)

    How to Manage Hazards (for small businesses) - ACC

    If you are thinking about improving the health and safety of your workplace, hazard management is…

  • Members Only

    Induction Checklist

    Induction Checklist (ACC ThinkSafe)

    Training & Supervision

  • Members Only

    Health and Safety at Work Act 2015 - Fact Sheet 13.1

    Health and Safety at Work Act 2015 - Fact Sheet 13.1

    The Health and Safety at Work Act (HSWA) is the work health and safety law for New Zealand and…

  • Members Only

    Training and Supervision for Small Businesses (ACC Resource)

    Training and Supervision for Small Businesses (ACC Resource)

    Keeping a small business afloat can be difficult. One thing that can make it even more…

  • Members Only

    Wage and Time Recording 2.18

    This is an information sheet on wage and time recording

  • Members Only

    Holidays Act Recording Requirements 9.6

    Holidays Act Recording Requirements Info Sheet 9.6

    The Holidays Act 2003 requires employers to keep information about each employee referred to as a…

  • Members Only

    Variations of Employment Agreements 2.10

    Employment relationships are always changing.

    This could be because of new duties, new pay, new hours, new location, new direct reports, as well as…

  • Members Only

    Employment Agreement - Fixed Term 8.1

    This Fixed Term Individual Employment Agreement template is intended for fixed term (for example temporary or seasonal positions) employees who are…

  • Members Only

    Job Description - Head Housekeeper 2.39

    This resource is a template job description for a Head Housekeeper. It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Executive Chef 2.26

    This resource is a template job description for an Executive Chef. It is intended as a starting point and should be customised to fit each individual…

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    Job Description - Kitchen Hand 2.28

    This resource is a template job description for a Kitchen Hand. It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Restaurant Manager 2.31

    This resource is a template job description for a Restaurant Manager. It is intended as a starting point and should be customised to fit each…

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    Job Description - Maître D' 2.29

    This resource is a template job description for a Maître D'. It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Active Choice Forms and the 30-Day Rule 3.4

    As part of the new employment law changes coming into effect from 6 May 2019, employers whose workplaces are impacted by Collective Employment…

  • Members Only

    Job Description - Sous Chef 2.32

    This resource is a template job description for a Sous Chef. It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Offering Employment 1.5

    Offering Employment Info Sheet 1.5.

    This checklist is based on the belief that the hiring process is an important aspect of your business and is…

  • Members Only

    Reference Check - Character Referee 2.8

    This information sheet for a character referee reference check includes suggested wording for a telephone conversation.

  • Members Only

    Human Rights and Discrimination 11.5

    Human Rights and Discrimination Info Sheet 11.5

    The Human Rights Act 1993 (HRA) prohibits discrimination on a wide variety of grounds. Examples of…

  • Members Only

    Observing Public Holidays at Other Times or Days 9.9

    This resource contains an information sheet on observance of public holidays at other times and/or days and a template letter of agreement.

    The…

  • Members Only

    Kiwisaver - Employer Obligations 1.13

    This information sheet is on employer's Kiwisaver obligations.

    KiwiSaver is a government sponsored work-based retirement savings scheme open to all…

  • Members Only

    Letter of Offer - Fixed Term (Ownership Change) 8.2

    This Letter of Offer template is intended as an interim measure until permanent positions are clarified. The template is for fixed term employees who…

  • Members Only

    Letter of Offer - Fixed Term (Seasonal, Project, Leave Cover) 8.3

    This Letter of Offer template is intended for fixed term employees who are paid wages calculated on an hourly basis or a salary.

    This is a…

  • Members Only

    Offering Employment Flowchart 1.6

    Offering Employment Flowchart 1.6

    This resource outlines the Employment Process where a Collective Agreement has not been negotiated with a Union.

     

  • Members Only

    Employment of Young People 2.62

    This is an information sheet on the employment of young people.

    The following resource is a summary of employing young persons. There are differing…

  • Members Only

    Letter of Offer - Collective 3.3

    This Letter of Offer template is intended for new part time or full time employees whose work is within the coverage of a current Collective…

  • Members Only

    Reference Check - Past Employer 2.9

    This information sheet for a past employer reference check includes suggested wording for a telephone conversation.

  • Members Only

    Probationary Periods 2.68

    Amendments to the Employment Relations Act 2000 (“the Act”) that took effect on 6 May 2019 mean that large employers (with 20 or more employees) are…

  • Members Only

    Job Description - Reservationist 2.35

    This resource is a template job description for a Reservationist.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    House Rules and Policies 1.10

    This information sheet may be used when creating important policies and procedures for staff to be familiar with and required to observe and follow…

  • Members Only

    Job Description - Barista 2.37

    This resource is a template job description for a Barista.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Bottle Store Manager 2.23

    This resource is a template job description for a Bottle Store Manager.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Counter Cook 2.24

    This resource is a template job description for a Counter Cook.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Family Violence Protection Act Policy 2.66

    This policy can be used as the family violence policy in your workplace outlining how you will support who may be affected by domestic violence. It…

  • Members Only

    ANZAC Day Employer Obligations 9.4

    The Holidays Act provides that ANZAC Day is a public holiday. Public Holidays are separate and in addition to annual holidays.

    ANZAC Day needs to…

  • Members Only

    Job Description - Bar Person 2.22

    This resource is a template job description for a Bar Person.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Accommodation Relief Manager/Accommodation Minder 2.70

    This resource is a template job description for an Accommodation Relief Manager/Minder.

    It is intended as a starting point and should be customised…

  • Members Only

    Job Description - Housekeeper 2.40

    This resource is a template job description for a Housekeeper.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Chef D'Partie 2.34

    This resource is a template job description for a Chef D' Partie.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Letter of Offer - Second Position 2.13

    This Letter template is intended for existing employees who are to accept other positions in addition to their existing position, either at their…

  • Members Only

    Temporary Work Visa Renewal Process 2.51

    This guide is designed to assist employers and temporary work permit holders through the process of applying for a further temporary work…

  • Members Only

    Public Holidays - Employer Obligations 9.2

    Public Holidays - Employer Obligations Info Sheet and Flow Chart 9.2

    The Holidays Act provides all employees with 11 annual public holidays that may…

  • Members Only

    Availability Provisions and Cancellation of Shifts 1.15

    Availability Provisions, Cancellation of Shifts and Prohibition on Secondary Employment 1.15

    What this info sheet covers:

    Background on law change…

  • Members Only

    Employment Relations (Triangular Employment) Amendment Bill 3.5

    Employment Relations (Triangular Employment) Amendment Bill - 3.5

    The Employment Relations (Triangular Employment) Amendment Bill (“the Triangular…

  • Members Only

    Employment Status Info Sheet 1.4

    This is an information sheet on employment status.

    Employers should have a clear understanding of the employment status of each of their employees…

  • Members Only

    Establishing a Sexual Harassment Policy 1.12

    This information sheet and template is intended for use when Establishing a Sexual Harassment Policy.

    Employers have a clear responsibility to…

  • Members Only

    Job Description - Bar Manager 2.21

    This resource is a template job description for a Bar Manager.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Cafe Assistant 2.38

    This resource is a template job description for a Cafe Assistant.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Doorperson 2.25

    This resource is a template job description for a Doorperson.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Food and Beverage Manager 2.27

    This resource is a template job description for a Food and Beverage Manager.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    AEWV: Accredited Employer Worker Visa Resource

    There are 3 steps to hiring a migrant on the Accredited Employer Work Visa (AEWV). Those steps are:

    • Accreditation,

    • Job check, and

    • Employee…

  • Members Only

    AEWV: Job Check Overview

    Accredited employers must apply for a job check if they wish to hire a migrant. This is step 2 of the Accreditation Employer Work (‘AEWV’) Visa…

  • Members Only

    Assistance Register for Accommodation Providers 13.3

    Assistance Register for Accommodation Providers 13.3

    During an evacuation, one of your guests/customers may need assistance.

    The best way to…

  • Members Only

    Hazard Register Template

    Hazard Register Template

    This should get you started on the hazard register for your hospitality business.  
    Feel free to change any details so that…

  • Members Only

    Health and Safety Policy Template

    Health and Safety Policy Template

    The health, safety and welfare of all workers and visitors at your venue is of equal importance to all other…

  • Members Only

    Keeping Calm and Safe talking with people about the vaccination order

    General Guidelines on Keeping calm and safe while talking to people about the Vaccination Order.

    You are likely to experience colleagues and members…

  • Members Only

    Leave Application Form 9.3

    This resource contains a leave application form template for your employees.

  • Members Only

    Manager's Log 10.25

    This useful tool has been designed to help communicate between day & night shifts and to help keep a comprehensive record of important information at…

  • Members Only

    Employee vs Contractor 1.14

    It is important to know whether the person that you have hired is an employee or a contractor because the law treats these two groups very…

  • Members Only

    Letter of Offer - Casual Employee 6.2

    Casual Letter of Offer of Employment Info Sheet and Template 6.2.

    This is a restricted resource - please contact your Regional Manager to get access…

  • Members Only

    Warning Letter Info Sheet and Template 2.16

    This information sheet explains the disciplinary procedure. The Letter template is intended for employees who require a first, second or final…

  • Members Only

    Application for Employment Template 1.7

    This template can be used as an application for employment form.

  • Members Only

    Job Description - Wait Staff 2.33

    This resource is a template job description for Wait Staff.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Commis Chef 2.71

    This resource is a template job description for a Commis Chef.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Job Description - Maintenance Person 2.72

    This resource is a template job description for a Maintenance Person.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Outlet Manager 2.30

    This resource is a template job description for an Outlet Manager.

    It is intended as a starting point and should be customised to fit each…

  • Members Only

    Job Description - Room Attendant 2.36

    This resource is a template job description for a Room Attendant.

    It is intended as a starting point and should be customised to fit each individual…

  • Members Only

    Termination on Medical Grounds 2.52

    This resource includes information on Termination on Medical Grounds and a Letter Template.

    An employer may terminate the employment of an employee…

  • Members Only

    Drug Assisted Sexual Assault 10.13

    This information sheet has been prepared by the Drug Rape Trust of New Zealand and made available to Hospitality New Zealand for use by the…

  • Members Only

    Intoxication and Place of Safety 10.12

    Intoxication and Place of Safety 10.12

    The Sale and Supply of Alcohol Act (SASAA) defines intoxication as being observably affected by alcohol…

  • Members Only

    Bullying, Harassment and Conflict in Employment 2.55

    This information sheet explains what can amount to bullying, harassment and conflict in employment relationships, how to avoid it and how to deal…

  • Members Only

    Host Responsibility Implementation Plan 10.16

    The Host Responsibility Implementation Plan has been prepared to assist members’ show how their Host Responsibility Policy is applied in practice in…

  • Members Only

    Redundancy and Restructuring Employer Obligations 2.14

    This information sheet and letter template is intended for use and to advise members on their employer obligations relating to redundancy and…

  • Members Only

    Appointment of Manager Template 10.8

    Appointment of Manager Template 10.8

    Whenever there is a change in Management (for example a new Manager joins the team, or an existing Manager…

  • Members Only

    Regulatory Visits Rights and Obligations 10.2

    Regulatory Visits Rights and Obligations 10.2

    This information sheet contains information about government agencies with powers of entry onto…

  • Members Only

    Dismissal Letter 2.17

    This dismissal letter template is intended for employees who are to be dismissed.

    This is a restricted resource - please contact your Regional…

  • Members Only

    Exit Interview Template 2.61

    This resource is intended as a template for employers conducting exit interviews with employees.

  • Members Only

    Constructive Dismissal 2.1

    This information sheet deals with explaining what a constructive dismissal is, how to avoid it and how to deal with claims of constructive dismissal.

  • Members Only

    Letter to Redundant Employees - Sale of Business 2.15

    This redundancy letter template is intended for employees who are to be made redundant due to change of ownership.

    This is a restricted resource…

  • Members Only

    Accident Compensation 2.59

    This is an information sheet on Accident Compensation, an insurance scheme whereby employers and employees each pay levies to the Accident…

  • Members Only

    Collective Bargaining - Employer Obligations 3.2

    An information sheet on Collective Agreements and Collective Bargaining.

  • Members Only

    Protected Employees - Restructure 4.1b

    This new resource is about special rights for protected employees, especially on the sale of a business. Examples of protected employees, or…

  • Members Only

    Employment Issues During Lockdown

    Employment Issues During Lockdown

    How to best deal with employment issues during lockdown will depend on the employer’s circumstances and their…

  • Members Only

    Emergency Flooding - Employment Issues During and After

    Employment Issues during and after the North Island Flood

  • Members Only

    Risk Control Plan Template

    Risk Control Plan Template

  • Members Only

    Accommodation Industry Swimming Pool Guidelines

    Accommodation Industry Swimming Pool Guidelines

    This resource outlines risk assessment and management, emergency procedures, signage, water quality…