COVID-19: Guidelines for Hospitality Venues operating under the 100 maximum capacity rule

20 Mar 2020

Guidelines have now be released by Government for Hospitality businesses operating under the 100 person maximum capacity rule announced on Thursday 19 March 2020. These guidelines can be found here.


Aim of the Guidlines:


Hospitality venue staff and guests to follow Ministry of Health (MoH) and Government guidelines to assist with reducing transmission of COVID-19 and the management of COVID-19.


New guidelines on mass gatherings are not intended to adversely impact hospitality establishments like bars and restaurants.


Definitions:


- The 100 people occupancy limit includes staff in each area.


- “An indoor gathering refers to a gathering within a single enclosed area”. Separated self-contained single enclosed areas within another enclosed area (ie: a separate function room, a separate dining room, or separate bar area, where customers do not need to go into other areas for service, except for bathrooms) that are enclosed by walls and doors, or other appropriate solid surfaces, are to be treated as separate gathering areas, and can each have a maximum of 100 people


- Casino gathering is “A casino gathering refers to a gathering on a gambling area within a casino venue where it is possible to achieve greater levels of social distancing through additional controls and isolation techniques”.


- Outdoor areas, separated from any indoor enclosed areas, must adhere to either the permitted occupancy or fewer than 100 people, whichever is less.


- Physical Distancing means remaining 1 metre away from other people, or if you are closer than 1 metre, being there for less than 15 minutes. Physical distancing is important to help protect you and others from COVID-19, which spreads via droplets from coughing and sneezing. Staying 1 metre away from others is an effective measure.




Hospitality guidelines:


- Take appropriate hygiene measures ensuring customers have the ability to wash and dry their hands thoroughly, and suitable waste receptacles are available


- Adhere to the strict cleaning procedures that you will already have in place for your business, with frequent cleaning, sanitising, and waste disposal


- Ensure physical distancing of at least 1 metre is managed appropriately, including a maximum of 100 seats in the dining area where tables are set one meter apart from each other


- Manage outdoor/indoor customer flow appropriately to ensure fewer than 100 people are together at any one time


- Have appropriate signage in prominent areas (such as entrances, point of sale, bathrooms) outlining hand-washing guidance and physical distancing guidance


- Ensure all of your staff are aware of the MOH guidance, and your policies and procedures


- Staff and guests to apply common sense


- Implement a COVID-19 Guest Register (available here), details to includes Date, Time, Full Name, Address, Phone and Email addresses (this needs to be kept for 4 weeks), will only be used for the purpose of contract tracing at the request of the Ministry of Health or local District Health boards. Our template it available here.


 


Gambling area within a Hospitality venue guideline:


- Adhere to all Hospitality guidelines


- Configuring electronic gaming machines to allow appropriate social distancing




Gambling area within a casino venue guidelines:


- Take appropriate hygiene measures ensuring customers have the ability to wash and dry their hands thoroughly, and suitable waste receptacles are available



- Provide hand sanitiser to all gambling areas to encourage best practice hand hygiene


- Adhere to the strict cleaning procedures that you will already have in place for your business, with frequent cleaning, sanitising, and waste disposal


- Ensure social distancing is managed appropriately, including:


- Configuring electronic gaming machines to allow appropriate physical distancing


- Limiting table games to 5 persons per table to allow appropriate physical distancing


- Prohibit back betting at any table to prevent over crowding


- Restrict draws and other marketing based promotions that may encourage mass gatherings




- Persons identified to have flu like symptoms may be evicted and denied entry for a period of 14 days




We ask businesses to:


Follow MOH guidelines, and ensure that they keep themselves up-to-date with updates.


Display Signage (Hospitality):


All hospitality venues must display 100 Person Restriction signs (available here) – encouraging guests to adhere to the one metre guideline and asking guest to self-regulate and keep away if they feel unwell.


These signs should be displayed at multiple locations through the venues and be highly visible for all guests.




Display Signage (Gambling area within a casino venue):


All gambling areas within a casino venue must display 100 Person Restriction signs (available here)  – encouraging guests to practice best practice social distancing measures



All gambling areas within a casino venue must display signage to outline the above listed casino requirements




Keep the numbers of customers and staff in the venue, or in each area, at any one time to fewer than 100.


- Manage entry to and exit from the space(s) to be managed to ensure fewer 100 people are together at any one time


- Manage your venue, staff and customers appropriately




We would encourage businesses to take reasonable and proactive measures to ensure their customers are in good health and not a potential risk to staff or others.




FAQs:


We know you’ll have questions. We have listed some FAQs below, and this guidance will be reviewed and updated as necessary.


How do I comply with the Privacy act when gathering information via a Guest Register?

Privacy Commissioner issued a blog giving tips to hospitality establishments on how to comply with the Privacy Act when collecting patron info. The blog is viewable here.


Where can I get more information on indoor gatherings?

Ministry of Health has (or will have) guidance on its website. www.health.govt.nz


Where can I get the poster and Guest Register for my business?

-  COVID-19 Guest Register (available here)

- 100 Person Restriction signs (available here)


How can I best ensure I manage physical distancing?

- Make sure you have appropriate customer-facing visible signs on physical distancing guidance

- You may need to reassess the layout and placement of your furniture and entertainment equipment to widen the distance between.

- Talk to your customers about the guidance

- Moving an indoor event outdoors may help maintain physical distancing.


How can I keep track of occupancy?

- Manage occupancy of your venue in a similar way as you have done

- Use a reservation book for numbers of diners, even if they haven’t made a forward booking

- Implement a COVID-19 Guest Register for all bookings

- Bars, nightclubs - have all guests sign the COVID-19 Guest Register prior to being served

- Group bookings, on arrival all guests to sign the COVID-19 Guest Register

- Consider use of counters / clickers at the door

- Consider undertaking a head count regularly throughout your trading hours

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