Hospitality New Zealand Recovery Toolkit

The business of hospitality is far different now than the start of 2020. Business plans, products and services, people and operations need to be reassessed to thrive in this new climate.  
Your Hospitality Recovery Toolkit covers key support services, informational tools and relevant products and services made available to help businesses navigate this new hospitality and tourism climate.
This toolkit will be updated weekly with new information and services for you and your staff, both personally and professionally. We do recommend you take a look and give us any feedback on topics you would like to see.  

1737 Te Heke Mai | Puawaitanga | | ACC | Tourism Advisory Support Services| FREE Business Advice and Support | Small Business Cashflow (Loan) Scheme | 'Back to Business' Video Series| COVID-19 Psychosocial and Mental Wellbeing Recovery Plan

1737 – One off immediate phone support
Finding this COVID situation tough going? How’s your health? Your whānau relationships? Your wellbeing? Free call or text 1737 any time, 24 hours a day. You’ll get to talk to (or text with) a trained counsellor or talk to a peer support worker. You can talk about anything. The service is completely free.
Free call or text 1737 any time, 24 hours a day.

Te Heke Mai (THM)
Te Heke Mai is an online goal-based coaching platform for employers to help support their employees with professional and personal development through handy-app and friendly real-life coaches.
Start here: Download this brochure , download the app, call 0800 938 474 or email

Puawaitanga - Paid Counselling Service
Coming soon! – New Zealand Government
The Government has launched a new online, phone and onsite service to help New Zealanders connect to a range of employment support and products for workers and businesses affected by Covid-19. is a one-stop-shop for jobseekers, employers and people seeking information about jobs and training from across government agencies.
Visit here.

Helping Ease the Burden on Business – ACC
As part of ACC’s plan for helping reduce the immediate impact of COVID-19 on businesses, ACC is delaying all invoicing by three months.

Invoices for the 2020/21 financial year which would usually have been sent from 1 July will now be issued in October.

Payment options will be available once invoices are sent in October to further assist businesses like yours, in managing payment of your invoice.

ACC is also providing you with the option to continue to be invoiced as per normal, if that better suits the needs of your business. You can simply log in to your MyACC for Business account or complete this form to opt out of the delay and choose to receive your 2020/21 invoice at the normal time.

To find out more about the delay to invoicing visit

Tourism Advisory Support Services – Tourism New Zealand and Qualmark

The business advisory programme has been established by the Ministry of Business, Innovation and Employment (MBIE) and is managed through Qualmark and Tourism New Zealand. The programme is structured to help tourism operators navigate a sustainable way forward through the COVID-19 crisis with a focus on business continuity.

Given that there are key decisions to be made with the added uncertainty of the operating environment over the next 12 - 18 months, advisory businesses have been purposed with the task of providing support focused on the continuity of your operation.

Nominated advisory businesses have already begun working with clients in the tourism sector on the impact of COVID-19. The programme is structured around a one on one framework that will work through agreed methodology and identifying key actions and advice for not only tourism business issues but to also support the leaders within the business.

Register your interest by completing the form for tourism businesses here.

The programme has received a massive uptake in businesses wanting to take part, please be aware that you will be contacted within 5 – 10 working days of completing the form above.

FREE Business Advice and Support – Regional Business Partner Network (RBPN)

The Covid-19 Business Advisory Fund has been provided by government to enable businesses to access expert advice and support and is being administered through the Regional Business Partner Network.

$40m of funding is currently being made available to New Zealand business owners through this fund.

Business owners can access up to $5000 excl. GST per business from the COVID-19 Business Advisory Fund.

This funding can be used with a range of providers of registered services depending on business needs. It is 100% funding; no co-funding is required.

How to register your Businesses:
- Step 1 – register on the RBP website here.
- Step 2 - Regional Business Partner (RBP) Growth Advisors will contact you and will work with you to assess priority needs and provide access to funding for use with registered Service Providers. Only RBP Growth Advisors can allocate this funding.

Already registered with the RBP? Contact your RBP Growth Advisor or local RBP Partner organisation. Contact details are on the RBP website.

Businesses can access expert advice and support in one or more of the following subject areas:
- HR & Employee Relations and Legal
- Financial and Cashflow Management
- Health and Wellness
- Business Continuity Planning
- Marketing Strategy
- Digital Enablement Strategy.

For more information on the COVID-19 Business Advisory Fund – read more.

Recommended Services for Hospitality New Zealand Members via the RBPN

Once registered with the Regional Business Partner Network, there are a number of services available under the COVID-19 Business Advisory Fund.

Hospitality New Zealand encourages members to take advantage of this range of FREE services and recommends the following service in particular, available through the RBPN under the COVID-19 Business Advisory Fund:

 Hospitality Business Planning (COVID-19)

Hospitality Business Planning & Coaching with James O'Connell or Liz Perkins.
Get advice and support from two of New Zealand’s most experienced Hospitality Business Coaches.

One-on-one COVID-19 Planning & Business Coaching is designed to advise and support hospitality business owners work through the COVID-19 challenges. The focus is to provide owners the right resources and knowledge to work through the challenges they will face in the coming months.

COVID-19 Hospitality Business Planning Outcomes:

- Owners will learn how to create a short-term plan to work through the current challenges with COVID -19

- Owners will learn how to work with employees, to save jobs and prepare the business for the reopening.

- Owners will learn how to review and restructure their business systems to prepare for reopening.

- Owners will learn the right leadership skills to lead through uncertain times.

This planning & coaching programme will guide hospitality business owners through COVID-19 and help them to make a plan for the short term and a better business structure for reopening in the the long term.

The coaching is delivered via weekly one-hour coaching sessions using Zoom meeting room technology.


"During a really difficult time it helped us to stay positive and focus on coming back with better systems in place so that we could stay viable in the short term and thrive in the long term. It was really inspiring and changed the course of our business"

"James’ coaching and tools have been invaluable to our business restarting again after Covid19."

"Great customer service of practical help to further develop and maintain our business that we would very unlikely have been able to achieve any other way, without this service we are not sure how our business would have survived through the current crisis"


Small Business Cashflow (Loan) Scheme - Inland Revenue (IRD)

The Small Business Cashflow (loan) Scheme has been extended until the end of 2020. Applications opened on 12 May 2020 and can now be submitted up to and including 31 December 2020.

Organisations and small to medium businesses, including sole traders and the self-employed, may be eligible for a one-off loan with a term of 5 years if they have been adversely affected by COVID-19.

Inland Revenue will administer the payments and repayments of this scheme. Applications will be open from 12 May 2020 to 31 December 2020.

Eligible businesses and organisations are entitled to a one-off loan. The maximum amount loaned is $10,000 plus $1,800 per full-time-equivalent employee.
The annual interest rate will be 3% beginning from the date of the loan being provided. Interest will not be charged if the loan is fully paid back within one year.

For more information on the Small Business Cashflow (Loan) Scheme – see here.


'Back to Business' Video Series – Westpac New Zealand

Westpac New Zealand, have been spending this unusual time talking to a large number of business owners, industry experts, customers and other bankers.

To share some of the tips these experts have provided, Westpac New Zealand have started 'Back to Business' – a series focused on sharing top tips to help each other navigate this time personally and professionally.

We encourage members to take the time to watch the videos available on 'Back to Business' from our Strategic Partners at Westpac New Zealand:


- Why cash to a business is like air to a person - Matt Bellingham, Chartered Account at Bellingham Wallace.

- Why it’s so important to talk to your customers - Zac De Silva, Profit and Growth Specialist.

All videos in this series, with new videos coming out each week, can be found on Westpac New Zealand's website here.

COVID-19 Psychosocial and Mental Wellbeing Recovery Plan

The Kia Kaha, Kia Māia, Kia Ora Aotearoa: COVID-19 Psychosocial and Mental Wellbeing Recovery Plan provides a national approach to supporting the mental and social wellbeing of New Zealanders in the COVID-19 recovery period. 

The Ministry of Health previously published a provisional psychosocial response plan for COVID-19 Alert Level 4. That plan provided guidance to assist agencies involved in planning, coordinating and delivering psychosocial interventions and mental health and addiction services. 

The new plan provides a framework for collective actions to support whānau and communities to adapt and thrive over the next 12 to 18 months. It draws on the directions for mental wellbeing that were laid down in He Ara Oranga: Report of the Government Inquiry into Mental Health and Addiction.

It is a ‘living document’ that the Ministry of Health will continue to review as we assess the ongoing impacts of COVID-19.

The Ministry of Health has received feedback on the plan from a wide range of organisations via the Ministry's consultation hub, which closed on 17 June 2020. 

For more information on the COVID-19 Psychosocial and Mental Wellbeing Recovery Plan - see here